Highlights
Communication Skills, Professionalism, and Etiquette
Communication – What and Why
Communication Skills Pre-assessment
Communication Model & Characteristics
Communication Case & Video
The 3Vs of Communication
Rapport Building
Barriers in Communication
Listening Skills
Types of Listening
Empathy
Non-verbal Communication
Email Etiquette Pre-assessment
Email Etiquette
Telephone Etiquette
Communication in Organizations
Business Etiquette Pre-assessment
Professionalism and Etiquette
Dress for Success
Personality Development
Teamwork
Post Course Reading Material
Post Course Assessment